Return & Refund Policy
At Swam, we value your satisfaction and strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
We accept returns under the following conditions:
Eligibility for Return:
Items must be unused, in their original packaging, and in the same condition as received.
Returns must be initiated within 7 days of receiving the product.
Proof of purchase (e.g., receipt or order confirmation) is required.
Non-returnable Items:
Perishable goods such as frozen food, customized products, and opened hygiene items are non-returnable unless defective or damaged.
Return Process:
Contact our customer support team at jyotimasala@yahoo.com to request a return.
Once approved, securely pack the item and ship it to the provided return address.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 days and credited back to your original payment method.
If your refund is delayed, please contact your bank or payment provider for updates.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Your Support Email/Number] with details of the issue.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
Notify us within 7 days of delivery.
Provide clear photos of the item and its packaging.
We will arrange a replacement or issue a refund based on your preference.
Cancellations
Orders can be canceled within 24 hours of placing the order. After this period, the order may already be processed for shipping.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: jyotimasala@yahoo.com
Phone: +91 97264 02478
Address: plot no:434, road no : 11, Kathwada G.I.D.C , Ahmedabad, Gujarat
